Frequently Asked Questions
How do I order custom photo magnets?
Choose your magnet quantity, upload your photos, and place your order through our website. We’ll take care of the rest!
What size are the magnets?
Each magnet measures 2x2 inches — the perfect size for fridges, lockers, or as thoughtful little gifts.
Do you ship orders as well?
Yes! In addition to local pickup in Whitby, Ontario, Memory Press offers $5 flat-rate shipping on all Canadian orders. We ship within Canada only, making it easy and affordable to receive your custom photo magnets anywhere across the country.
How long will it take to receive my order?
Processing time is 1–2 business days, and shipping within Canada typically takes 3–5 business days. You’ll receive tracking info once your order is on its way.
Do you offer local pickup in Whitby, Ontario?
Yes! Memory Press offers free local pickup in Whitby, Ontario for customers who prefer to collect their orders in person instead of shipping.
Where is Memory Press located?
Memory Press is proudly located in Whitby, Ontario, serving customers across the Durham Region and the Greater Toronto Area (GTA). Pickup location details are provided after checkout.
How do I select local pickup at checkout?
During checkout, simply choose Local Pickup (Whitby, Ontario) as your delivery option. Once your order is ready, we’ll email you with pickup instructions and available times.
How long does local pickup take?
Most custom photo magnet orders are ready for local pickup within 1–3 business days, depending on order volume and customization details.
Who is eligible for local pickup?
Local pickup is available to customers in Whitby, Ontario and nearby areas including Ajax, Oshawa, Pickering, and the Durham Region.
Can someone else pick up my order?
Yes. If someone else is picking up your order, please include their name at checkout or email us ahead of time to ensure a smooth pickup.
What kind of photos work best?
High-resolution, well-lit photos work best. Smartphone photos are usually perfect — just avoid screenshots or blurry images.
Are your magnets durable?
Yes! Our magnets are made with high-quality photo prints and a strong magnetic backing designed to last.
What do you do with the photos I send?
Your privacy is important to us. All photos are stored securely for 15 days to complete your order and are permanently deleted afterward.
Where are the magnets made?
All magnets are proudly handmade in Canada— from print to package.
Is your packaging eco-friendly?
Yes! We use plastic-free packaging whenever possible to help reduce waste.